How We Operate

Our team spans across North America, collaborating seamlessly through tools like Slack, Notion, Figma, Meets, and email
In this role, you'll lead projects from inception to fruition within a culture of autonomy and innovation. Being part of our early team means you'll have a significant impact on both our product development and team dynamics, shaping our future together
As one of our early team members, you'll be pivotal in making foundational decisions crucial to our company's success. Your insights will influence how we engage with providers and support thousands of ABA therapists

Requirements

About You

You're deeply passionate about our mission to democratize autism care
You bring hands-on industry expertise in ABA therapy
You possess knowledge or a keen interest in the ABA payor landscape
Known for your composure under pressure, your team relies on your steady presence during challenging times
Your background in CX support equips you with empathy for providers and the ability to implement effective client problem-solving strategies
You thrive in dynamic tech environments, finding energy in ambiguity and fast-paced settings
Your strength lies in analytical and creative problem-solving, tackling challenges head-on and devising tailored solutions
You excel in process improvement project management, driven by data and results
You embrace ambiguity, seizing opportunities to tackle unfamiliar challenges, drive outcomes, and shape strategic initiatives

What You'll Do Day-to-Day

Optimizing Payer Activation and Maintenance Processes
Lead onboarding support and oversee provider activation initiatives
Project-manage provider launches, ensuring swift progress towards deployment
Become an expert, addressing all customer inquiries and resolving concerns
Supervise critical CX operations, including training, knowledge base management, self-service platforms, tooling, scheduling, and reporting
Collaborate with the team to enhance cross-functional processes and toolsets

Benefits

Competitive annual salary ranging from $90,000 to $130,000 USD
Stock options to share in the company's success
Comprehensive health, dental, and vision insurance plans
Flexible remote work options with a focus on work-life balance
Professional development opportunities and budget for courses, conferences, and workshops
Company-sponsored team-building activities and events
Opportunity to shape the future of autism care and make a meaningful impact on the community

Unreal Staffing, Inc